Answers to Your Most Common Questions and Queries

We understand that you may have some questions about our products and services. To make your experience as smooth as possible, we’ve compiled a list of commonly asked questions and provided detailed answers. If you don’t find the information you’re looking for here, please don’t hesitate to contact our customer support team. Your satisfaction is our priority, and we’re here to assist you in every way we can.

Our chilli sauce is renowned for its distinct, aromatic flavour; a slight smoky and nutty aftertaste which sets it apart from the rest. It’s a result of our special blend of Geographical Indication Qin chilli peppers, other spices and a 4,000 year old recipe with an ameliorated modern nourishing touch. Once picked up by the carrier, standard shipping transit time is 3-7 business days depending on your region. For international orders, please allow up to 30 days for processing and delivery.

Yes, it is both gluten-free and vegan friendly, check out our Vegan Trademark!

Our chilli sauce comes in various heat levels, with the Fresh Qin Chilli having more a kick than the You Po Chilli, all while retaining its signature aromatic taste.

For now you can buy our chilli sauce directly from our website. Watch out for our future locations! .

Yes, our chilli sauce is an excellent marinade choice, as well as a sauce, dressing and dip to add a burst of flavour – it goes with and on everything. Discover exciting recipes in our recipe collection for inspiration.

Our aromatic chilli sauce typically has a shelf life of 1-2 years b it once opened please consume within 1 month.

Once opened, keep in a cool, dry place.